Job Description

FII is looking for a Systems Administrator to join our team in our Houston office. The Network Administrator will act as the security guard for our system. This role maintains upgrades, maintenance, and any installations needed for our employees. The Network Administrator will educate our employees and act as the first point of contact for support within the business for technical needs.

The ideal candidate will have strong time-management skills and excellent communication skills, which enable him/her to work with various employees and leaders within the company. The Network Administrator will own any/all technical problems and feel passionate about technology and helping others.  

Responsibilities: 

• Provide wired and wireless network management and monitoring.
• Maintain and update network infrastructure components including but not limited to network devices, servers, UPS, server rooms, cabling  per site.
• Provide internet service and control/monitoring web activities.
• Maintain MS Active Directory domain infrastructure, DHCP service, DNS service, file server, sftp (ftp)server.
• Maintain and configure Windows update and antivirus system.
• Respond to urgent network alerts during business hours and off-hours, with pre-assigned on-call schedule, to prevent and minimize down time.
• Support Phone System and IP Phone (Cisco IP phone Call Manager)
• Provide daily user management & helpdesk support
• Provide Data Backup/Restore Support
• Prepare to learn and take new and emerging IT  related job functions under management’s guideline.
• Provide Project based IT support per request
• Report and escalate issues to the IT manager in timely manner. Participate IT meeting/discussion to update project/ticket/assignment status.

Requirements:

• Bachelor's degree in technology or computer science is required
• Microsoft OS, Windows 10, Windows 11, Windows Server 2012 and beyond, MS Office suites, Microsoft 365 client
• Good understanding/experience of network infrastructure
• Good understanding/experience of cybersecurity and related tools, firewall concept, Cisco, Fortinet FortiGate, Forti Client, Symantec…
• Network monitoring and management tools
• HP ProLiant servers, HP desktop, laptop, network printer/scanner/copier

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